How customers opt in to Trenapps SMS

Last updated: October 12, 2026

Trenapps LLC runs a two-way customer care text messaging program on +1 (787) 665-9668. We only text people who contact us first. We do not send marketing messages, and we do not share mobile numbers or opt-in data with third parties. There are two ways a customer opts in.

Path 1: The customer texts us first

The customer sends a text message to +1 (787) 665-9668. This number is published at https://www.trenapps.com/#contact next to our SMS disclosure.
Our first reply is exactly:
Hola. Gracias por contactar a Trenapps.Para continuar en español envíe 1.To continue in English send 2.Responda STOP para cancelar. Reply STOP to opt out.
After that, we only send replies about the customer's inquiry or support ticket.

Path 2: The customer calls us and presses 1

The customer calls +1 (787) 665-9668 and leaves a voice message.
Before the call ends, our phone system says:
"To receive your ticket number by text message, press 1. Message and data rates may apply. To finish without a text message, you may hang up."(Spanish: "Si desea recibir su número de caso por mensaje de texto, oprima 1. Pueden aplicar cargos por mensajes y datos. Para terminar sin mensaje de texto, puede colgar.")
A text message is sent ONLY if the caller presses 1. Callers who do not press 1 receive no text messages.
The confirmation text is:
Hello, this is Trenapps. We received your call. Ticket #154.We will reply within 30 minutes or less.Reply STOP to opt out, HELP for help.

Screenshots

Screenshot 1: the SMS disclosure next to our phone number on trenapps.com.

Screenshot of the SMS disclosure shown below the (787) 665-9668 phone number in the contact section of trenapps.com, with links to the SMS Terms and the Privacy Policy

Screenshot 2: a real confirmation text received after pressing 1 (phone number hidden).

Screenshot of a real Trenapps confirmation text message with a ticket number, received after pressing 1 during a call; the phone number is hidden

Program details

Message frequency varies by conversation. No recurring messages.
Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help, or contact support@trenapps.com / +1 (787) 665-9668.
Carriers are not liable for delayed or undelivered messages.
SMS Terms: https://www.trenapps.com/sms-terms
Privacy Policy: https://www.trenapps.com/privacy