Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains what personal information Trenapps LLC ("Trenapps", "we", "us") collects through www.trenapps.com and through our customer communication channels, why we collect it, who helps us process it, and what rights you have.

1. Who we are

Trenapps LLC
PO Box 195317, San Juan, Puerto Rico 00919
Email: info@trenapps.com · Phone: +1 (787) 665-9668

Trenapps is the controller of the personal information described in this policy.

2. Information we collect

Information you give us, for example when you fill out our contact form, write to us, chat with us or call us:

• first and last name, email address, phone number and organization;
• the content of your messages and inquiries, answers to questions, and any files or content you send us;
• message details such as date, time and sender;
• for phone calls, call details (such as your phone number, date and time, and the menu option you choose) and any voice message you choose to leave after the tone.

Information collected automatically when you use the website:

• usage data such as IP address, browser and device information, pages visited, time of visit and referring page, used in aggregate to measure traffic and keep the website secure;
• technical logs needed to operate and protect the website (see section 9).

You decide what information you give us. If you do not provide information required to answer your inquiry, we may not be able to respond.

3. How we use your information

• to respond to your inquiries and provide customer support and sales information;
• to create and manage support tickets and keep a history of your conversations with us;
• to send you transactional messages about your inquiry by email, SMS, WhatsApp or phone;
• to send newsletters or updates by email if you subscribe (you can unsubscribe at any time using the link in each email);
• to manage beta testing of our applications when you take part in it;
• to protect the website from spam, bots, fraud and misuse;
• to operate, maintain, secure and improve our website and services;
• to comply with legal obligations and to protect our rights and those of our users.

We may use automated tools, including artificial intelligence, to classify, prioritize and summarize incoming support requests so our team can answer faster. A member of our team reviews and answers your inquiry. We do not use these tools to make decisions that produce legal or similarly significant effects on you.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service and our messaging platform provider, is permitted only to deliver those services. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop receiving text messages at any time by replying STOP, and get help by replying HELP. Full details are in our SMS Terms at https://www.trenapps.com/sms-terms.

5. Service providers that help us

We do not sell your personal information. We share it only with service providers that process it on our behalf, under contract, to help us run our business:

Each provider processes your information only to provide its service to us and is required to protect it. We may also disclose information when required by law, by a court or public authority, or to protect our rights, our users or others.

6. Where your information is processed

We are based in Puerto Rico. Our service providers listed above process information in the United States. If you contact us from another country, your information will be transferred to and processed in the United States.

7. How long we keep it

We keep personal information only as long as needed for the purposes described above, for example while your inquiry or support relationship is active and for a reasonable period afterwards, or longer when the law requires it. We then delete or anonymize it. Website system logs are kept for operation and security purposes for a limited time.

8. How we protect it

We use reasonable administrative, technical and physical safeguards, including encryption in transit, access controls and multi-factor authentication for our team. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Cookies and similar technologies

Our website does not use advertising or tracking cookies. To measure traffic we use Vercel Web Analytics, which collects aggregated visit data without cookies and without identifying you across other websites. If in the future we use cookies that are not strictly necessary, we will update this policy and, where required, ask for your consent. You can also block or delete cookies in your browser settings.

10. Your privacy rights

Depending on where you live, you may have the right to:

• know whether we process your personal information and access it;
• correct inaccurate information;
• delete your information;
• receive a copy of your information in a portable format;
• opt out of the sale of your information, of sharing for cross-context behavioral advertising, of targeted advertising and of profiling with significant effects. We do not sell your information, share it for cross-context behavioral advertising or use it for targeted advertising;
• limit the use of sensitive personal information, or give and withdraw consent for it where required;
• not be discriminated against for exercising these rights.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and Montana have these rights under their state laws, to the extent those laws apply to us. Residents of Minnesota and Maryland may also request a list of the specific third parties to which we have disclosed their personal information.

How to exercise your rights. Write to info@trenapps.com. We need to verify your identity before responding, and we use the information you provide for verification only for that purpose. You do not need an account to make a request. A parent or guardian may make a request on behalf of a child. You may also send opt-out requests through a global privacy control signal (such as GPC), and we will honor it.

We respond within the time required by applicable law and explain if we need more time or if we deny a request. We do not charge a fee unless a request is manifestly unfounded or excessive.

11. Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information through it. If you believe a child has given us personal information, contact us and we will delete it.

12. Legal requests

We may use or disclose personal information to establish, exercise or defend legal claims, or when required by public authorities.

13. Changes to this policy

We may update this policy. We will post the new version on this page with its date and, where required, notify you or ask for your consent again.

14. Contact

Trenapps LLC · PO Box 195317, San Juan, Puerto Rico 00919
info@trenapps.com · +1 (787) 665-9668